For most products, you have 28 days to notify us if you want to cancel the order or exchange the item. The cancellation period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).
How to cancel your order, or return or exchange a product: -
We will process the refund directly to your payment card, in no more than:
Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).
All our suppliers comply with our returns policy, giving you peace of mind when ordering. If you have any further questions, please get in touch with us at http://sourceartisan.com/contact-us or call 01243 811434 (or on +44 1243 811434 from the Republic of Ireland) to speak to our customer service team.
What you can’t send back
Unfortunately, some items are non-cancelable and non-refundable:
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.